We’re unlike any other IT support provider in the field in the way we approach our business and our client partnerships. So it’s important to us that we provide the simplest service and pricing model in the industry, and make sure that it’s optimized for the specific types of clients we serve, both in coverage and price point.
This resulted in the creation of two Service Plans: Essentials+ and Total Business. Both packages offer the same industry-leading system coverage, only differing in that Total Business includes the cost of Help Desk services, while Essentials+ is intended for businesses that prefer to pay for support costs as needed.
Our industry-leading IT management systems provide all the essential features and services our clients need to keep their networks secure, stable, and up-to-date, 24/7/365. For added value we also throw in some extra features we’ve found to empower our clients’ businesses - and all at a set, low price you won’t find anywhere else.
Our custom-configured, automated management systems enable us to identify and resolve most problems before they manifest, staying on top of system health, disk space, viruses, network performance, irregular user activity, and more
Everyone needs backups, so we feel like these should be included for every client, at no additional cost. We provide Office 365 and Google Suite and account backups, as well as folder-based local backups via our secure, cloud-based backup solutions. We also offer full-image (whole-machine) backups for critical servers and workstations, available for an additional monthly cost, as outlined in our Cost Calculator.
A must-have for every business, our Service Plans include anti-virus and anti-malware, and update nightly with a new list of threats to look out for.
We custom-configure our automated management systems for your business, and stay on top of patches and updates for your key systems.
Our user-friendly Web Filtering solution empowers your management team with the ability to keep users on task and your system protected from security threats.
We provide a robust IT asset tracking system that keeps track of licensing, warranties, and equipment life cycles, so your systems – and business – don’t fall behind.
We’re happy to share our collective experience from working with companies of all sizes and industries to provide guidance on your important business IT decisions.
This powerful and versatile software tool is great for managing passwords, provides a structured document repository, and can even act like a micro-intranet for your team.
While our goal is prevent every problem we can using our proactive management approach, sometimes you just need help from an actual human. Our team is here to help Monday – Friday, 8am-6pm CST, but is available to schedule work outside regular business hours as needed.
Help Desk support services are billed as needed for Essentials+ clients at $125/hour
For businesses with a consistently higher demand for Help Desk services, this Service Plan includes all the industry-leading coverage of Essentials+ with the additional value of including Help Desk services in your low-monthly cost.
To simplify things for everyone, we include everything the average small to mid-sized business needs for all our clients, regardless of which Service Plan they choose. We know this isn’t typical in a world where most IT companies charge extra for basic services, but simplicity is central to how we operate, and we find it works better for everyone.
The only significant difference between the Service Plans is the inclusion of Help Desk Services in your fixed, monthly cost. If your business typically needs lots of Help Desk support, Total Business may be for you. That being said, our systems and protocols tend to reduce that need significantly vs other IT providers.
For most SMB’s, Essentials+ is perfect. Our initial optimization of your IT environment dramatically reduces the spontaneous occurrence of unforeseen problems, and enables our automated management systems to catch most issues before they become problems for your team. So your IT costs are lower than ever, while your network environment is monitored and managed by the most advanced automation and security systems in the industry.
Now, if you feel one plan works better for your business today it’s no problem to switch once we get you fully on board.
In addition to managing your systems under your monthly Service Plan, we also offer project-based installation and integration services to keep your business optimized as it evolves.
We offer a reliable, feature-rich phone system solution, specially designed for the needs and budgets of small-to-midsized businesses.
We offer system design and installation services for your entire IT network, including network equipment setup & installation, cabling, and office WiFi systems.
Contact us directly for more information.
Ideal for small businesses (5-20 employees) with a low demand for Help Desk support.
Great value for any business with an existing IT resource who could make use of our advanced management, security, and automation tools. We provide the same tools we use to support our clients to empower your IT staff in the performance of their work. This can often make a difference between needing a single IT resource on staff using our automation tools vs 3-4 staff managing the complexities of your network manually.
Great for mid-sized and larger businesses (15-50 employees) who need regular Help Desk support, particularly as an alternative or stepping stone to staffing a full-time IT resource.
